Privacy Policy

Last updated:

Oct 1, 2025

1. Introduction

Joey AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our services, including our AI-powered virtual phone system, website, and integrations.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  1. Account Information

    • Name, email address, phone number, business details, and login credentials.

  2. Call Data

    • Caller ID, phone numbers, call duration, time, and date.

    • Audio recordings and transcripts of calls (where enabled).

    • Spam classification results.

  3. Business Information

    • Information you provide about your business (hours, services, FAQs, integrations).

    • Content we collect from websites or systems you connect (e.g., calendars, PoS, inventory).

  4. Payment Information

    • Processed securely via third-party providers (e.g., Stripe). Joey AI does not store credit card details.

  5. Technical Information

    • IP addresses, device identifiers, browser type, usage logs, cookies, and analytics data.

3. How We Use Information

We use collected information to:

  • Provide and improve Joey AI’s services.

  • Answer customer calls on your behalf.

  • Identify and block spam or scam calls.

  • Forward legitimate calls to you.

  • Maintain call logs, transcripts, and recordings (where enabled).

  • Manage accounts, billing, and support requests.

  • Conduct analytics, research, and service improvements.

  • Comply with legal obligations.

4. Call Recording and Consent

Joey AI may record calls and generate transcripts where you have enabled recording.

  • Under NSW law, all parties must consent to call recording. Joey AI enforces call recording disclaimer message to maintain compliance with two party consent laws.

  • It is your responsibility to ensure that you have obtained the necessary consent from callers before recording.

5. Disclosure of Information

We may share personal information with:

  • Service providers (e.g., Twilio, cloud hosting, payment processors).

  • Business integrations (e.g., calendars, PoS, inventory, CRM) when you connect them.

  • Legal authorities if required by law or to protect rights, safety, and property.

  • Business transfers if Joey AI is acquired, merged, or restructured.

We do not sell customer or caller information to third parties.

6. Data Retention

  • Call logs and metadata: retained for 7 years.

  • Call recordings: retained for 1 year or until you delete them.

  • Business information: retained while your account is active.

  • You may request deletion of data at any time.

7. International Transfers

Some data may be processed or stored on servers outside Australia (e.g., AWS, cloud providers). We ensure such providers comply with adequate privacy safeguards.

8. Security

We implement reasonable technical and organisational measures to safeguard personal data, including encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access personal information we hold about you.

  • Request corrections to inaccurate information.

  • Opt out of direct marketing.

  • Withdraw consent for call recordings.

10. Cookies & Analytics

We use cookies and similar technologies to:

  • Improve website performance.

  • Track usage and engagement.

  • Provide personalised experiences.

You can manage cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.

12. Contact Us

For privacy questions, data access requests, or complaints, contact us:

Joey AI Pty Ltd
Sydney, New South Wales, Australia
📧 Email: admin@heyjoey.ai